Privacy Policy

1. Introduction

This Privacy Policy explains how FINMETRIK IT SOLUTIONS LLC ("diCharts", "we", "us", or "our") collects, uses, and protects information when you visit our website (dicharts.com) or use our products. We are committed to protecting your privacy and being transparent about our data practices.

2. Information We Collect

We collect minimal information necessary to operate our website and provide our services:

• Contact information (name, email) when you voluntarily submit it via contact forms or email
• Technical data (IP address, browser type, device information) collected automatically via server logs
• Usage data (pages visited, time spent) collected via privacy-respecting analytics
• Payment information processed securely by our third-party payment processor (we do not store card details)

3. The diCharts Library (SDK)

The diCharts JavaScript library itself does not collect, transmit, or store any data. It runs entirely client-side in the browser. It makes no network requests, sends no telemetry, and has no analytics. Your chart data stays on your infrastructure.

4. How We Use Your Information

We use collected information for the following purposes:

• To respond to your enquiries and provide customer support
• To process licence purchases and manage subscriptions
• To improve our website and documentation
• To send important product updates (only if you opt in)
• To comply with legal obligations

5. Data Sharing

We do not sell, rent, or trade your personal information. We may share information with:

• Payment processors (Stripe or similar) to process transactions
• Email service providers to send transactional emails
• Legal authorities when required by law

6. Cookies

Our website uses essential cookies required for basic functionality (e.g., session management). We do not use tracking cookies or third-party advertising cookies. Analytics, if enabled, use privacy-respecting solutions that do not track individuals across sites.

7. Data Security

We implement appropriate technical and organisational measures to protect your information. All data is transmitted over HTTPS. Access to personal data is restricted to authorised personnel only.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy. Contact form submissions are retained for up to 2 years. Financial records are retained as required by applicable law.

9. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability

To exercise any of these rights, contact us at privacy@dicharts.com.

10. International Transfers

Our company is based in Dubai, UAE. If you are accessing our website from outside the UAE, please be aware that your information may be transferred to and processed in the UAE, where data protection laws may differ from those in your jurisdiction.

11. Children

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

13. Contact

If you have questions or concerns about this Privacy Policy, contact us at:

Email: privacy@dicharts.com